Player support
Back to the game.
Start here if a purchase, save, or ad isn’t behaving as expected.
Reign is owned and operated by StoneG LLC. Need a hand? Email agraysonstone@gmail.com.
Restore No Ads
If you already bought No Ads, open No Ads & privacy from the main menu or Settings, then choose Restore purchases. Use the Apple Account that made the purchase and connect to the internet.
No Ads is a one-time purchase, not a subscription. Don’t buy it again to troubleshoot a restore. A pending purchase, such as one waiting for parental approval, takes effect only after Apple confirms it.
For Apple billing or refund requests, visit Apple’s purchase support.
Purchases and ad availability depend on the installed build. Browser previews do not support purchases. Test builds may use Apple’s testing environment.
An ad went wrong
Ads belong between completed runs, never during a battle or between waves. If an ad fails to load, you should still be able to continue playing.
To report an inappropriate or broken ad, open No Ads & privacy and use Report an ad. If possible, note the advertiser and take a screenshot without personal information.
To change available consent choices, use Privacy choices in the same menu. That control appears when the consent service requires it for your region.
Protect your save
Reign stores your run, progress, and settings on your device. There is no Reign account or game-operated cloud-save service. Avoid deleting the app or clearing its storage while investigating a problem; local saves can be lost.
Restoring No Ads restores the purchase, not your saved kingdom.
Report a bug
Include your iPhone model, iOS version, game version, what you were doing, and what happened. A short screen recording is especially helpful for movement or combat problems. Never send passwords, payment details, or your full Apple receipt.
During TestFlight testing, you can send feedback through the TestFlight app.
Send your report to agraysonstone@gmail.com.